It might seem a bit odd that players with a seven-day ban saw less improvement than
those with a three-day ban, but the player reform team has their own theories on that
result. “When you have a three-day ban you can probably be like, ‘Oh, it’s in the
middle of the week, whatever, three days is not a big deal,’” said Kwoh. “Whereas
seven days you’re almost…”
“You’re almost guaranteed to have your actual play interrupted,” Lin interjected.
“Over a weekend, over your main playing period, I think [a seven-day ban] hits the
sweet spot where people [become] a little bit more frustrated, a little bit less
receptive to reform, unfortunately,” said Kwoh.
This would suggest that players with 14-day bans should be even less receptive and
more likely to still be angry at their punishment once the ban is lifted, but the
data shows otherwise. The player behavior team doesn’t have any hard data about why
this is, but they do have some educated guesses. “I think that one 14-day [ban] is
widely known as your last chance,” said Kwoh. “Being away from the game for that
long a time—I think you sort of get the point.”
When the Tribunal was first launched, League players could earn in-game currency for
judging cases as long as their judgments were sound. Some players were concerned that
this provided the wrong kind of motivation for those who might judge cases, though.
So the player behavior team decided to remove the currency rewards for 30 days,
resulting in a 10 percent drop in active Tribunal judges. Then the team introduced a
public “Justice Reviews” profile page showing personal judging metrics like the
number of players someone has perma-banned and the number of “toxic days” they’ve
The result? “We saw a 100 percent increase in active Tribunal judges that was
sustained after [the Justice Reviews profiles] launched,” Lin said. “We also saw
that Tribunal judges completed 10 percent more cases daily after the launch of
This experiment went further to prove that League players have a vested interest in
working as partners with Riot to improve the quality of their community. Riot has
heard the message and now has enough faith in the Tribunal system to let players
enact some punishments directly without staffer involvement. “We’re at a point in
the Tribunal’s lifespan where we are confident with the accuracy and rate of false
positives and trust our players to make the right decisions in the vast majority of
cases,” said Lin.